Voila Cleaners London - FAQs
Question: What areas in London do you cover?
Answer: We cover all areas within M25.
Question: Are your cleaners insured ?
Answer: Yes. We have a full Employers Liability cover of £10,000,000 and Public Liability cover of £2,000,000. Which is more important – Treatment Risk is included. Increased cover can be arranged on request.
Question: What if something is damaged when my home is being cleaned?
Answer: Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced.
Question: What time will my maid arrive?
Answer: Our working hours are between 8am & 8pm Monday to Sunday. We can arrange for your maid to work at your home either morning or afternoon. It is not advisable to request your maid to arrive at a set time during the day. The reason for this is that we live and work in London, a place with a million traffic and transport delays each day and these delays may occasionally lead to late arrivals.
Question: Can I specify the days for the cleaning?
Answer: Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.
Question:Who will be cleaning my home?
Answer: We make every effort to send the same cleaner each visit. However, sometimes due to illness, vacations, or other reasons, we may have to substitute another cleaner to clean your home.
Questions: Do I have to be home when the staff comes?
Answer: It is not necessary for you to be home. For your peace of mind, all of our staff are fully insured and bonded. For ease of access, you may provide us with a key. However, you are welcome to stay home during your clean.